An article in eWeek yesterday says what many of us in technology leadership roles have long known. Namely, technical knowledge, communication and customer service skills are more important than a string of certification letters behind your name. Foote Partners released a study on Wednesday that shows this is being reflected in compensation for tech workers. Employers "are finding other qualities of IT professionals more critical to
their businesses going forward, and they are willing to pay more for
those," David Foote said in a statement.This comes as no surprise as someone who has interviewed and hired dozens of employees in the technology arena. It is far easier to teach technical skills to a great employee than to teach work ethic to a great technician.