I've been on the phone with Qwest for the last half an hour trying to get the phones fixed. Well, to be more correct I've been working with them for the last 60+ days. Each time I call it's the same routine.... "Yes Mr. Brauer we'll have that done within 3 business days..." Three days come and go and still no changes. Now that we're leaving town and I need to give the cell phone back to my employer it's a bigger deal. Dan in the CARE center said he saw why the orders didn't go through in the past. Why, oh why, would there not be something in the system to tell them to CALL me when the order didn't go through? Everyone has very good customer service skills at the Qwest center (professional, polite, controls the conversation well, listens). However, wasn't until I told them I was going to make sure the story was in every news broadcast tonight that they decided to get me to the CARE center. Why? What if I hadn't raised the specter of egg on their corporate face? I'd be waiting another three days for something that had no chance of happening. They promise it will happen tonight.... We'll see...