by Joshua Brauer on February 8, 2005
The meatball sub at Rebel Subs was quite tasty. Ad added benefit was that it was "free", being the 9th such lunch at their shop. So I handed over the full customer card which had the eight punches for half sandwiches and and one for a whole sandwich. Instead of burning the extra punch, and without being asked, the proprietor took a new card, transfered the unused punch to it and sent me on my way. Customer service the way it should be.