Note to Verizon: Why is it you can't get your call centers to work together? Why is it that every time I call I get transfered to at least three centers and the last one is "gone for the day"? Perhaps this why you have to charge such outrageous fees for your lousy service? Maybe if you weren't spending so much time transferring potentially fee paying customers about and putting them through to numbers only to hear "call back later" you'd have more money to improve your service. Just a thought...